When I woke up this morning, I found an email from United that they’d “noticed I’d made some changes to my flight” and that if there had been “significant changes” to the schedule, I might be eligible for a refund. I thought cancelling the flight qualified as a “significant change”, so I decided to call them after Torah Study.
“After Torah Study” became “after Torah Study, lunch, and a walk”, but eventually, I sat down to call the Premier desk (I’m a lowly Silver, but I’ll take whatever help I can get), prepared for a long wait on hold. The system asked me for my Mileage Plus number, then it made me answer one question, and ten seconds later, I was talking to a human being – I was shocked.
She looked at my record and said she’d forward the request to the Refunds Department and that I should expect to hear from them in a couple of weeks. Here’s hoping!