This morning’s email brought news from Delta that they were changing their schedules and our flight home from Boston (via Atlanta) was one of the victims. They booked us on the next available flight using the same itinerary, which would have gotten us home about 10pm Pacific – much later than we wanted.
I was steeling myself to call them and beg them to let us switch to an earlier flight even though it would cost more miles but decided to see what I could do with self-service. When I clicked on the “Change Flight” button, I was shocked – every flight from Boston to San Jose was available at no additional cost, even the ones with “Delta One” service (lie-flat beds!) which would normally have cost three times as many miles as we’d paid for our original flight. Sadly, the “Delta One” flights weren’t at convenient times, but we were able to book a nice flight through Seattle that will get us home around 8pm Pacific – and I didn’t have to wait on hold at all.