This morning, my phone rang at 7:15. It was a market research firm hired by Hilton Hotels, asking me if I’d like to take part in a brief survey about business travel. I declined and decided to send a note to Hilton’s CEO instead:
Stephen F. Bollenbach
President and CEO
9336 Civic Center Drive
Beverly Hills, California 90210
Dear Mr. Bollenbach:
It is 7:15am on a Sunday morning and I am at home. I have just hung up the phone on a call from a market research firm (I believe it was named “Mark Research”) asking me to take a “short survey on business travel on behalf of Hilton Hotels”. Please note the time again: 7:15 am on Sunday morning, and the place: at home. I am extremely unhappy and upset that Hilton thought that I would find it acceptable to call me at home at such a time.
I ask you to please ensure that my name and telephone number are removed from any outbound call lists maintained by Hilton or its contractors. I also ask that you work with your contractors so that they don’t call people at such hours – doing so is certainly not the best advertisement for a company which purports to be in the hospitality business.
My telephone numbers are [omitted]. My Hilton HHonors number is [omitted].
Thank you for your prompt attention to this matter.
I haven’t mailed the note yet; any suggestions on making it more effective are welcome.