I’m beginning to have my doubts about Iberia Airlines. Their system recovered overnight from the attempts I made yesterday to book flights; when I looked today, the fare and seats I wanted were available again.
I proceeded through the booking process, entered my credit card data, and pressed “Purchase”. A screen popped up: “We are processing your payment. Please wait.”
10 minutes later, the site said I’d been idle too long and threw me out – when I went back, the seats and fare I wanted were locked up again.
A few hours later, today’s failed purchase had cleared. I tried again using a different browser with an empty cache. It made no difference – the process still froze after I entered my payment details.
I called Iberia for help; after 10 minutes of “our agents are busy”, their system hung up on me. I sent a DM to their Twitter account asking for help; it’s been seven hours with no reply.
But their Twitter account came to the rescue – by accident. I looked at some of their replies to other complaints; one reply asked “have you tried clearing your cache or using our app?” Clearing the cache hadn’t worked for me, so I downloaded their app and was able to actually book our tickets, pick our seats, and make the purchase with only the usual amount of hassle.
We’re set! Finally. I hope.
